DELIVERY

Understanding the above terms and unless extraordinary circumstances, we will try submitting the order of our products listed in your order acceptance within 24/48 hours (working days) from the ongoing preparation . It can take seven days in these circumstances:

Unforeseen circumstances, difficulties in the delivery area, or bulky product.

Please note however that we do not deliver on Saturdays or Sundays, and it is imperative that you need to provide a phone number and contact email.

It is understood that there has been a "delivery" when the product have been "delivered" at the time of signing the transport receipt on the agreed delivery address.

UNABLE TO DELIVER

If we are not unable after two attempts, to deliver, we will try to find a safe place to leave your parcel previously confirming with you. If we still can not deliver the package again, we will leave the parcel at tranport couriers logistics center. After 5 days without picking up the parcel, we will understand that there is no interest in the order, and you are unable to claim refunds for any reason.

EVENTS BEYOND OUR CONTROL

We are not liable for any failure or delay in performance of any of our obligations whose cause by events outside our reasonable control due ("Force Majeure")

Force Majeure Event includes any act, event, lack of exercise, omission or accident beyond our reasonable control and includes it in particular (without limitation) following:

Strikes, lockouts or other civil reasons, invasion, terrorist attack or terrorist threat, war (whether it has been declared or not) or threat or preparation for war. Fire, storm, flood, earthquake, epidemic or other disaster natural. Use of railways problems, shipping, aircraft, motor transport or other means of transport, public or private. Imposibility to use public or private systems comunications. legislation, regulations or restrictions of other goverments. Strike, failure or accidents sea or inland waterway transport, mail or any other type of transportation.

It is understood that our obligation is suspended during this period when the Force Majeure Event continues, and we will have an extension in time for performance for the duration of that period. We will use all reasonable means to find a solution.

PASSING RISK AND PROPERTY

The risks of our Products will be your responsability from the moment the product is delivered.

FORMS AND SHIPPING

lamode.es makes shipments all around the European Countrys. It is essential to provide a contact number and a email to resolve any issues on shipping, not including your telephone number and email in the order form means that orders can not be processed. Currently we only have delivery via transport agency.

Please note that this website is not a machine, and that there are people that verify and prepare shipments so please do not try to deceive us. Your time and ours is very valuable.

INSURANCE BREAKS

It is imperative the obligation of the buyer in case of receiving the wrong merchandise please inform lamode.es by email or by phone info@lamode.es +34 96 203 81 35 in schedule of personal attention from 9:00 to 14:00 h and 15:30 to 18:30 h . Failure to do so within 12 hours of receiving the order, lamode.es can not be responsible for resolving the issue.

If you want to make a return you must write to info@lamode.es where we will indicate to you the return address.

CLAIM FORMS

Es Moda Diseño Accesorios y Complementos SL VAT Number: ES B98717465 has available claim forms for our clients, you can make your claims regarding your issues by sending an e-mail to info@lamode.es